What You'll Do:
This position is for Mabaya, an Adtech Software start-up part of Criteo that develops technologies enabling online retailers to monetize their traffic.
As our Technical Customer Success, you will be helping our clients automate their manual work, connect their software applications, resolve issues and configure integrations. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Every day, you will:
Help clients connect their software and configure the integrations.
Monitoring ticket queue volumes and work with the team to ensure customer issues are resolved.
Learn customers’ business processes and identifying work to automate our business processes.
Send emails, making phone calls, and holding several screen share meetings.
Work closely with all departments within the company to resolve any integration issues.
Provide support for production, platform, and operations.
Assist in identifying trends in software or system problems – implementing new processes as needed.
Document user problems, resolutions, and new solutions for future reference.
Who You Are:
As for our dream candidate:
You have proven work experience in the software industry in a similar role.
You have professional experience with SQL and ideally know Redash, Postman.
You have a BS degree in Information Technology, Computer Science or relevant field.
You have hands-on experience with API integration.
You have good attention to detail and enjoy solving technical problems for customers.
You're able to provide step-by-step technical troubleshooting, both written and verbal.
You have experience working with US, APAC or EMEA clients.
You speak fluent English.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform. At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We will set you up for success and empower you to have a meaningful impact in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.