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Analyst, Customer Liaison

  • Gurgaon
  • Finance
  • Permanent - Full Time
  • Remote
  • r16479

What You'll Do:

As a Customer Liaison Analyst you will support Regional and Central Order to Cash (OTC) Teams to identify and resolve billing issues and any issues that prevent Collections of Criteo Receivables. You will support other Analysits to drive performance of OTC Organization and most of the work will be in Europe Region (performed in Paris time zone).

  • You will be working on resolution of tickets that have reached high priority levels.

  • You will be liaising with our account strategist sales team to understand on-going issues.

  • You will liaise with Billing and Customer Account Admin to help prioritize the solution of issues.

  • You will be managing escalations independently and know when to escalate critical cases to customer liaison leads.

  • You will be in control of SLA of tickets with lower priority levels.

  • You will be joining and supporting weekly finance calls with the commercial team.

  • You will be responsible of credit cards rejections file and sending

  • You will be responsible of ad-hoc credit cards rejections investigations

  • You will be providing prompt, efficient and detailed service to your internal customers.

Who You Are:

The successful candidate will be self-motivated, able to learn quickly in an environment in which processes continuously evolve and improve. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional analytical and organizational skills with attention to detail.

  • You have 2 years experience in Billing or Cash Collection / Cash application activities

  • You have strong verbal and written English communication skills (French is a plus)

  • You have excellent organizational and time-management skills and are a strong team player.

  • You are a self starter and self learner and thrive in fast paced environment.

  • You have experience working with excel and office package (Advanced knowledge of Excel is a plus), SAP skills are a plus

  • This position requires availability to work in Europe time zone (Paris time)

We understand that you might not meet each of the outlined requirements listed above, or may have experience that is a little different from our specifications. If you think that you can still bring value to the role, we want to hear from you.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform. At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We will set you up for success and empower you to have a meaningful impact in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.