Job ID: r17242
What You'll Do:
You will be responsible for managing, maintaining, and upselling post sale communications with our client partners by working closely with digital agencies. This position will be responsible for analyzing an assortment of metrics for all ads served, communicating issues/concerns internally to all parties involved and being the client’s “Go-To” person for any questions. You will monitor and optimize existing campaigns to help with increasing our revenue and margins, along with cultivating a strong and productive relationship with clients.
Managing the day to day relationship with clients to make sure they stay satisfied.
Leading clients business reviews and communicate optimizations made along with the planned road map.
Analyzing advertising campaign metrics and make sure client goals are reached (ROI, ROAS, Revenue…).
Escalating internally issues and concerns raised by clients.
Partner closely with the Account Executive team to ensure that the on-boarding of new clients is accomplished in a timely and efficient manner.
Who You Are:
Demonstrated track record of success in offering outstanding customer service and innovation leading to revenue growth and customer retention. Ability to asses and resolve advertiser issues encountered in the role and excellent knowledge of the Japan online market.
Strong analytical and Excel skills. Must be proficient in formulas, vlookups and modeling.
Technical knowledge of site tagging, ad serving and ad ops and management experience would be an advantage.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.