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Technical Solutions Engineer II, Global Client Operations Center

  • Remote -
    • Gurgaon, India
  • Client Services
  • Permanent - Full Time

Technical Solutions Engineer II, Global Client Operations Center

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Job ID: r17759

What You'll Do:

As a Technical Solutions Engineer II, Global Client Operations Center (GCOC), you’ll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client’s goals. You will be a key player in scaling the support of our clients and improving the overall efficiency of the Operations processes.

Optimize existing clients set up:

  • Being an expert on the standard Criteo products from a technical perspective

  • Establish trustful relationships with other Operations and Commercial Teams

  • Work with the Client Focus Teams to understand and execute the operational tasks related to client’s business objectives

  • Execute the implementation of new features and products

  • Troubleshoot standard product issues and propose ways forward

Continuous improvement of processes and tools:

  • Participate with the broader global team to improve and develop new tools and processes.

  • Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams

  • Identify bugs, report them, and work close to our escalation and R&D teams on their resolution

  • Proactive review of processes, tools and solutions that will have an impact on our overall efficiency

This role is based at either Gurgaon, India or Hyderabad,India

As this role supports our global business, work hours will be between 12.30pm IST to 9.30pm IST.

Who You Are:

  • Fluent in English, both spoken & written

  • Engineering or technical background with a computer science related degree

  • 3+ years of experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL

  • Experience collaborating with internal clients

  • Ability to prioritize and execute a large number of tasks, and resolve issues quickly

  • Problem-solving and a positive attitude in a fast-paced environment

  • Team oriented, sharing best practices and open to provide and receive feedback.

  • High attention to detail and meticulous to execute tasks for key and complex clients

  • Passion for new media, internet trends, and continuous learning

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

Perks & Benefits for all Criteos.

Happy people make healthy teams, so we value employee well-being above all else. Discover the perks & benefits we offer all our Criteos!

Flexible Work

We believe flexibility and trust are key to building work around your life, and not the other way around. So, you should be free to choose where you work best. Whether you prefer the office or the comfort of your own home, we committ to providing seamless working conditions for all.

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Learning & Career Development

As your skills multiply, opportunities do too. So, we care to help you nurture your potential, identify new goals, and define what you want out of your career. Discover how we have diversified our learning resources and training catalog for you to shape greater opportunities. You care for your career growth, and we do too.

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Corporate Social Responsibility

We care to build an open future for our community and beyond. Discover how our people fuel our Corporate Social Responsibility from the bottom up, embracing but also embodying and promoting values of diversity, equity, and inclusion through everything they do. Together, we strive to build a future that truly includes everyone.

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Great people shape greater opportunities.

At Criteo, we believe great people and reliable products are essential to build an open future for all.
Everything you need to know about our culture, vision, values, and how we live them with people, both in and out of Criteo, is in our Culture Book. Discover who we are, what we do, and how we act as a company and as Criteos!
Our culture
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Meet our Criteos in India!

Are you willing to join an energetic, enthusiastic, and friendly team of experts in exotic and vibrant India? As one of the top talent hubs in the world, India is becoming a favorite location for tech and e-commerce giants to establish their operations. Located in the heart of Gurugram, the bustling business center of the country, our team has recently doubled and is constantly growing. If you feel ready to revolutionize the digital advertising industry, start your journey at Criteo India! 

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The Future is Yours.

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