Job ID: r18155
What You'll Do:
Criteo has built a market leading Supply Side Platform, Commerce Grid. The strategic relationships with the major Demand Side Platforms, will be dependent on building a strong Customer Success team to nurture those relationships, support our internal Agency Sales and Curation teams and look for strategic opportunities for growth across all client types. You’ll divide your time between supporting our 3rd Party DSPs and supporting our Agency Sales teams on pitching Criteo Curated Audiences while managing the growth opportunities for each DSP partner. Criteo will open supply curation within our First-party Media Network, including the ability to leverage Criteo’s unique audience interest and intent data while buying on a DSP of the agency’s choosing. You will be involved in supporting the pitch process for new DSPs, setting up curated deals for success, ensuring delivery and making optimizations and recommendations to achieve client goals. The Customer Success Manager will have experience and a good understanding of the ad tech industry, Criteo Supply products, and will play a pivotal role in building Criteo – Commerce Grid from the ground up. If you thrive in a start-up like environment, have great communication skills with the proven ability to influence and persuade, we want to hear from you.
DSP Management:
Build and maintain strong, long-lasting relationships with our 3rd Party DSP partners by delivering on the following:
You will become a strategic partner for each DSP within your remit, building a roadmap for growth across your portfolio and executing against it. You’ll do this by conducting regular performance analyses on the account and liaising with your clients to understand their business needs. Working in conjunction with the Analytics and Technical teams to identify key trends and using that data to develop a growth strategy. Your focus will be on delivering this strategy to the DSP in order to drive business outcomes
Negotiating contracts and closing agreements on new opportunities that maximize profits.
Working with the DSP to identify product related needs that will drive the growth of the Criteo – Commerce Grid. Advocate for these product needs internally.
Forecasting and tracking spend e.g. quarterly spend results and annual forecasts for the 3rd Party Demand partners
Issue escalation. Being the communication lead on any issues with the partner integration. Liaising with Product on the resolutions and how to communicate them to the 3rd Party Demand partners.
Agency consultant:
Master the Criteo SSP value proposition and effectively communicate this both internally and externally. You’ll do this by supporting sales calls with Criteo’s Agency Sales team to pitch Criteo Curated Audiences and answer any questions around deal ID curation, our DSP partners or the supply itself
Position yourself as an expert with your partners through strategic recommendations and prescriptive optimizations during the sale process
Manage operations and cross functional communication with internal agency stakeholders belonging to different Criteo business units.
Provide feedback and partner with the Product team to align on priorities and strategy for your agency clients
Taking an active role in the monitoring of the campaigns and work with the campaign management team on any necessary changes to ensure we stay on track to meet the goals of the client
Driving internal communications:
Communicate the progress of client led monthly/quarterly initiatives to internal and external stakeholder
Serve as the lead point of contact for any partner related topic and prepare any required internal reports on the status of the partner's account
Key stakeholder in escalating areas of the business that are either jeopardizing the partnership or preventing Criteo from maximizing spend
Who You Are:
You have excellent communication skills and have a proven track record in building strong client relationships
Exceptional team player with proven ability to lead through influence
Relevant experience working within the DSP or SSP landscape in a relationship management role. Programmatic media buying experience within an Agency environment or sales role a publisher would be a strong plus.
Experience working cross-functionally across commercial, operations, and product/technical teams
Demonstrated ability in project management and presentation skills
Detail oriented mindset with the ability to thrive in fast-moving, highly collaborative, ambiguous environments
Entrepreneurial thinking and the ability to act effectively with only high-level direction
Proven track record translating product solutions to customers in order to drive sales and strategic account conversations
Proficient in the use of word, excel and PPT
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.