Job ID: r18531
What You'll Do:
We are looking for a Product Manager to join our Retail Media team, focusing on Customer Onboarding. In this role, you’ll take ownership of improving and scaling the onboarding experience for advertisers using Criteo’s Retail Media Platform. This includes setting the vision for how to best onboard our customers and covers areas such as advertiser registration, account creation, access management and coordination with relevant spend activation flows. Your work will directly impact new advertisers’ ability to quickly and seamlessly begin their advertising journey on Criteo’s platform.
This is an ideal position for a product professional with 4-5 years of experience who is passionate about enhancing user experiences, solving complex challenges, and collaborating with cross-functional teams to drive product success.
What you’ll do
Product Ownership: Define and execute the roadmap for the Customer Onboarding experience, including registration flows, account setup, and user access permissions etc.
User Experience: Partner closely with UX/UI teams to develop seamless, intuitive onboarding processes that cater to customers’ needs and reduce friction.
Stakeholder Collaboration: Work with engineering, design, legal, and customer success teams to ensure the onboarding process meets business requirements, technical feasibility, and compliance standards.
Data-Driven Decisions: Use data to identify areas for improvement within the onboarding funnel, leveraging user research, analytics, and feedback to prioritize features.
Continuous Improvement: Actively seek and respond to customer feedback to drive continuous improvement, contributing to increasing number of accounts and faster activation for new accounts.
Documentation & Training: Support documentation of onboarding processes and collaborate with Product Marketing and Customer Success teams to ensure we offer a streamlined onboarding experience to customers.
Who You Are:
Experience: 4+ years of experience in Product Management, ideally within the advertising, e-commerce, or SaaS industry.
Communication: Strong interpersonal and communication skills, with the ability to work effectively with both technical and non-technical stakeholders, internally and externally at all levels.
Problem-Solving: Solution-oriented with a passion for improving customer experiences, ability to translate complex/ or ambiguous requirements and business objectives into actionable plans and initiatives, ability to prioritize and execute.
Adaptability: Ability to thrive in a fast-paced environment and adjust to changes in priorities as needed.
Ownership: Autonomous & self-driven, comfortable taking initiative and ownership to grow the business
Technical Knowledge: Basic understanding of user authentication, access control, and onboarding flows; comfortable working with developers to define technical requirements.
Fluent English speaker, French speaker is a plus
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
