Job ID: r18615
What You'll Do:
We are seeking a UX Research Specialist to oversee the management of Customer Experience (CX) KPIs, ensuring improved satisfaction with our platforms. As part of the Product Design Team, you will champion user-centric decision-making by streamlining feedback loops and ensuring research translates into actionable product improvements with measurable outcomes. Collaborating closely with our CX Factory, you’ll align research insights to optimize platform usage and enhance client satisfaction.
Key Responsibilities :
- Execute the CX Strategy: Conduct quarterly surveys to track platform evolution and measure user satisfaction over time, identifying opportunities for continuous improvement.
- Monitor CX KPIs: Track and evaluate key metrics to assess the success of platform updates and changes, ensuring data-driven decision-making and prioritization of impactful initiatives. Analyze results to measure their effect on client satisfaction and business outcomes.
- Support Tactical Research execution: Provide end-to-end support for research methodologies and educate stakeholders on best practices and methodologies.
- Streamline Feedback Processes: Ensure that user insights are collected, analyzed, and acted upon effectively. Your efforts will drive continuous improvements in platform usability and client satisfaction by closing the loop between user feedback and actionable changes.
- Collaborate with Cross-Functional Teams: Partner with Product, Go-to-Market, and CX Factory teams to integrate user insights into strategies and decisions, aligning research with organizational goals.
Who You Are:
- User Advocate and Data-Driven: You excel at communicating user needs, tightly integrated with data insights, to prioritize improvements effectively
- Metrics-Driven: proven ability to track KPIs and evaluate platform success to drive measurable client satisfaction.
- User Insight Integration: Skilled at embedding user insights into the product development lifecycle to ensure impactful and meaningful outcomes.
- Collaborative Partner: Proven experience working with cross-functional teams, especially in B2B environments.
- Proactive and Autonomous: Confident in managing projects independently while driving meaningful outcomes.
- Fluent Communicator: Exceptional written and spoken English skills, capable of crafting compelling narratives.
- Technical Skills: Experience with tools like Qualtrics, Maze, and analytical platforms is a strong advantage.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
