Job ID: r19564
What You'll Do:
We are looking for a Senior Service Desk Analyst to join our IT Operations team within End-User Services, based in our Limassol office to deliver a seamless technology experience and consistent support to our local staff.
As the primary IT point of contact for the Limassol office, you will be responsible for asset management, local user support, and providing an excellent experience around collaboration tools such as Slack and Zoom. You are comfortable operating solo in a local office while working closely with global IT peers, as well as Workplace and People teams, to support day-to-day operations and ensure employee productivity through reliable and efficient IT services.
Are you well-organized, solutions driven, and passionate about delivering a high standard of support in a fast-paced and collaborative environment? Let us know!
Your Key Responsibilities :
Provide hands-on, desk-side support for hardware, software and collaboration tools
Maintain and track IT inventory, ensuring accurate asset management
Set up and support conference rooms, video conferencing and meetings to ensure smooth technology operations
Support onboarding and offboarding processes, including orientation and support around collaboration tools
Manage and respond to support tickets in ServiceNow, escalating issues when necessary
Install, update and configure software applications as needed
Document issues, solutions and troubleshooting steps in our ticketing system and knowledge base
Collaborate with third party vendors when required for onsite interventions
Collaborate with internal IT teams and Workplace to provide support on IT projects and rollouts as needed
Respect our IT processes and standards
Who You Are:
3+ years’ experience in IT support or service desk roles, with proficiency in ticketing systems and standard support procedures
Hands-on experience managing local IT operations and providing regional support
Skilled in supporting business leaders, high-profile users, and R&D/engineering teams
Comfortable working independently while aligning with global team objectives
Experience in asset and device lifecycle management
Proficient in video conferencing tools (Zoom, Slack), meeting room tech, and event support
Strong troubleshooting skills across Windows, macOS, and Microsoft 365
Solid understanding of macOS within predominantly Windows environments
Familiar with tools like ServiceNow, JIRA, and Confluence
Knowledgeable in mobile device management and app/email/MFA configuration
Highly organized, multitasker with a proactive, customer-focused approach
Excellent communication and listening skills
Fluent in English; Russian proficiency is a plus for regional user support
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.
At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world’s marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us:
At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
