Job ID: r20348
What You'll Do:
As a Technical Solutions Engineer, Global Client Operations Center (GCOC), you’ll become the expert on our standard products to support the Client Focus In-market teams with the implementation of the right technology to achieve client’s goals. You will be a key player in scaling the support of our clients and improving the overall efficiency of the Operations processes.
Optimize existing clients set up:
Being an expert on the standard Criteo products from a technical perspective
Establish trustful relationships with other Operations and Commercial Teams
Work with the Client Focus Teams to understand and execute the operational tasks related to client’s business objectives
Execute the implementation of new features and products
Troubleshoot standard product issues and propose ways forward
Continuous improvement of processes and tools:
Participate with the broader global team to improve and develop new tools and processes.
Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
Identify bugs, report them, and work close to our escalation and R&D teams on their resolution
Proactive review of processes, tools and solutions that will have an impact on our overall efficiency
This position is based in Gurugram.
Shift Timings: 6:30 PM IST to 3:30 AM IST
Who You Are:
Fluent in English, both spoken & written
Engineering or technical background with a computer science related degree
Experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
Experience collaborating with internal clients
Ability to prioritize and execute a large number of tasks, and resolve issues quickly
Problem-solving and a positive attitude in a fast-paced environment
Team oriented, sharing best practices and open to provide and receive feedback.
High attention to detail and meticulous to execute tasks for key and complex clients
Passion for new media, internet trends, and continuous learning
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
