Job ID: r20388
What You'll Do:
CAA teams play a critical role in client on-boarding. They are responsible for the creation & control of the financial accounts for new advertising campaigns, which are necessary for triggering invoicing. In this respect, they are collaborating daily with Sales, Sales Support, and Finance teams. They are also responsible for assisting Sales with the registration of Criteo into client’s vendor database, solving issues related to the registration of payment methods or invoicing currency.
CAA teams are also involved in maintaining good relationships with the clients. They maintain accurate information to secure billing and collection (update of PO number, financial contact, Billing Address, etc.). They address the credit & rebill request and initiate refund requests to clear client’s crediting account.
The Customer Account Administration team ensures that:
Customer and contract master data is available and accurate in order to secure smooth billing operations,
Submitted contracts are in line with internal control rules and guidelines of Criteo,
Our “Know Your Customer” Process is effective and alerts are duly escalated to the compliance officer when confirmed.
Create or control automated creation of the financial accounts for new advertising campaigns, which is necessary for triggering invoicing.
Solve modification requests and issues raised by Sales, Sales Support, and Finance teams. This includes accommodating refunds, solving issues with Credit Card or SEPA registration, enabling specific billing requirements (currency, central billing entity).
Run controls to ensure billing is performed without issues, among which identifying advertising campaigns not linked to a financial account, missing contracts/insertion orders or purchase orders that could lead the client to reject an invoice.
Identify and operationalize approaches to deal with complex cases which require non-standard processing, such as, for instance, resellers or test campaigns.
Define process to identify and solve client master data quality issues, as for example invalid financial contact, or rationalization of financial accounts.
Perform screening of clients against international sanctions, corruption or money laundering cases once you receive alert on a potential case. Escalate cases to the legal team once you have confirmed an alert is not a false positive.
This position is based at Gurgugram, India.
Shift Hours : 06:30 PM to 3:30 AM IST
Who You Are:
Fluent in English
Experience handling vendor master data (VMD)
Good communication skills, positive mindset
A Customer Care or Client Focused function background
Logical, able to organize workload, prioritize and manage time effectively
A self-starter, capable of taking the initiative, understanding quickly, and also being change orientated in order to propose and participate to process developments
Good knowledge of Excel (formulas and vlookups), ability to work with multiple IT tools
High attention to detail
A team player
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
