Customer Care Specialist

Job ID: r20485

What You'll Do:

You will join Criteo’s multinational Global Customer Care Team, the first point of contact for our customers across EMEA. Our mission is simple yet ambitious: deliver an outstanding, efficient, and AI‑powered customer experience for every incoming request, whether via email or live chat.

We are deeply client‑centric and excel through collaboration, communication, and teamwork. We take pride in enabling our clients to succeed by helping them navigate Criteo’s Advertising Platform with confidence, from campaign setup to technical troubleshooting, always sharing the right guidance at the right time.

As an AI‑driven team, we continuously leverage automation, data, and innovation to improve efficiency, scale impact, and raise the bar on customer satisfaction. Learning, curiosity, and continuous improvement are part of our DNA.

As a Customer Care Specialist, you will play a key role in supporting Criteo’s growth by acting as a trusted partner for our advertisers across a wide range of topics. This role offers strong exposure, ownership, and development opportunities within a fast‑growing, collaborative environment.

AI is transforming Customer Care, and our team is at the forefront of that transformation.
We actively participate in pilots, tests, and continuous improvements of the AI tools Criteo builds and uses, shaping the future of how we support our clients.

• Deliver an excellent client experience by troubleshooting and resolving technical, creative, financial, and campaign‑setup related requests with speed, accuracy, and empathy

• Act as a client advocate, escalating performance‑related questions to commercial teams and collaborating closely to ensure seamless resolution

• Deliver high level of support and work alongside top client profiles to drive performance and satisfaction

• Educate and empower advertisers on Criteo’s advertising platform’s features, and best practices, enabling them to run successful campaigns independently

• Provide first‑level product support via email and live chat while consistently applying SLAs and strong prioritization skills

• Partner with internal teams (Technical Solutions, Creative Services, Product) to escalate and resolve complex requests efficiently

• Become a power user of our CRM, ensuring high‑quality case management, data accuracy, and operational excellence

• Actively track and own KPIs such as reply time, resolution time, and CSAT, using data to improve both individual and team performance

• Contribute to process optimization and AI adoption, helping us work smarter, faster, and at scale

• Be a strong team player within a multinational Customer Care Team, where collaboration, communication, and shared ownership are essential to success

Who You Are:

• A strong passion for problem‑solving, simplifying complexity, and delivering solutions that leave clients satisfied

• A client‑first mindset, balancing empathy with efficiency and results

• Excellent organizational skills, the ability to multitask, and a sharp attention to detail in a fast‑paced environment

• A collaborative spirit and a genuine enjoyment of working across teams and functions

• The ability to learn quickly, adapt, and thrive amid change and ambiguity

• A KPI‑driven mindset, comfortable using data to prioritize, improve performance, and drive outcomes

• Curiosity, creativity, and the confidence to think outside the box to improve how things work

• Strong communication skills, clear, structured, and impactful, both written and verbal

• A passion for client education and enablement

• An AI‑enthusiastic mindset, excited by innovation, experimentation, and sharing ideas in a rapidly evolving environment

• Basic exposure to digital marketing concepts.

• If you’re excited by client impact, AI‑driven efficiency, collaboration, and growth, this is a fantastic time, and a great role, to join the journey.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer: