IT QA, Salesforce

Job ID: r20560

What You'll Do:

Criteo Internal IT is looking for a Salesforce QA Engineer to ensure the quality, reliability, and robustness of Salesforce solutions supporting Marketing, Sales & Business Operations.

You will play a key role in safeguarding platform stability while enabling fast and safe delivery in Agile teams.

What You'll Do as Salesforce QA Engineer:

You act as a quality gatekeeper, working closely with Product Owners, Developers, and Release Managers to ensure Salesforce features meet functional, technical, and business expectations.

Your main responsibilities

• Define and execute test strategies for Salesforce features and releases
  Define and implement comprehensive test plans for complex Salesforce features (including CRM foundations such as roles, permissions, currencies, provisioning), covering the full lifecycle from Pardot/marketing automation to Lead-to-Quote and Quote-to-Cash.

• Design and execute test cases (manual and automated where applicable)
  Design meticulous manual and automated test cases that cover core functional logic, edge cases, performance constraints, and non-regression, ensuring sufficient coverage for critical paths.

• Validate integrations with external systems (Azure, MuleSoft, BRIM)
  Validate critical data flows across our ecosystem, including MuleSoft integrations, and BRIM (SAP) billing synchronization, as well as other upstream/downstream systems when relevant.

• Perform regression, integration, and UAT support testing
  Orchestrate and execute regression tests to ensure new features don’t break existing logic, perform integration testing across modules and systems, and support business stakeholders during User Acceptance Testing (UAT).

• Identify, document, and track defects through resolution
  Identify, document, prioritize, and track defects through resolution, working closely with developers to drive fast and sustainable fixes, and contributing to root cause analyses.

Technical Skills

• Salesforce Knowledge: Strong understanding of Salesforce functional processes (Sales, Marketing, contract lifecycle, subscriptions) and deep understanding of the Salesforce data model, security, and standard vs. custom capabilities.

• Experience testing Salesforce configurations, Flows, Apex, and Lightning Web Components (LWC); exposure to OmniStudio is a plus.

• API & Integration Testing: Knowledge of API and integration testing (REST / events), with proficiency in using tools like Postman for REST and streaming APIs.

• Integrations: Experience validating integrations with platforms such as Azure, MuleSoft, and SAP BRIM or similar enterprise systems.

• QA Tooling: Familiarity with test management and defect tracking tools (e.g. Jira) and version control (e.g. Git).

• Automation (Plus): Experience with Salesforce automation and testing frameworks (e.g. Copado Testing, Selenium, or similar API/UI automation frameworks) is highly valued

Soft Skills

• Quality-first mindset: Strong attention to detail and a passion for “breaking” things to make them stronger.

• Structured & analytical: Structured and analytical approach to testing, defect analysis, and coverage definition.

• Risk & edge cases: Proactive in identifying risks, edge cases, and potential regressions early in the lifecycle.

• Collaboration: Comfortable collaborating with Product, Development, and Release teams across geographies and time zones.

• Communication: Clear and concise communication skills in English (written and verbal) for defect reporting, test documentation, and stakeholder updates.

• Constructive pushback: Ability to push back constructively when quality standards are not met, while remaining solution-oriented and focused on business outcomes.

Who You Are:

Who You Are:

• Detail Obsessed: You have an eagle eye for inconsistencies and a passion for “breaking” things to make them stronger.

• Analytical Thinker: You can deconstruct a complex business process into a series of logical, risk-based test steps.

• Collaborative Partner: You communicate clearly with both technical developers and business stakeholders and build trust through transparency on quality.

• Pragmatic & Structured: You know how to balance exhaustive testing with the speed of Agile delivery, focusing on the right level of coverage based on risk and impact.

What we expect from you:

• 3+ years of experience in QA or testing roles specifically on Salesforce platforms.

• Hands-on experience with Sales Cloud and strong exposure to Media Cloud and/or CLM is a major advantage.

• Solid understanding of sales, marketing, and contract management processes.

• Experience working in fast-paced Agile / Product teams (Scrum, Kanban, Spotify-like or similar models).

• Ability to translate complex business needs into simple, scalable, and testable solutions.

• Strong communication skills and ease working in an international, English-speaking environment.

• A proactive, collaborative mindset with a strong sense of ownership and accountability for quality.

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer: