Senior People Business Partner, Customer Team

Job ID: r20686

What You'll Do:

As People Business Partner, you partner with leaders across different functions (Sales, Marketing…) to translate business priorities into clear People actions. You act as a trusted advisor to managers and senior leaders, combining strategic partnership with strong operational execution across the full employee lifecycle.

You work closely with People colleagues across Talent Acquisition, Total Rewards, Talent Management, People Operations, and Employee Relations to deliver a high-standard employee and manager experience while ensuring consistency, compliance, and impact.

What You'll Do

Strategic business partnership, organization effectiveness and change

• Partner closely with leaders to understand business priorities, organizational challenges, and talent implications across your scope. Translate business strategy into practical People plans
• Use people data, business context, and on-the-ground insights to identify risks, opportunities, and priority actions
• Challenge and coach leaders on organization design, team effectiveness, manager capability, and talent decisions
• Diagnose organizational issues and partner with leaders on organization design
• Support leaders through key moments of change, helping them navigate ambiguity, drive adoption, and maintain engagement

Manager and employee support

• Act as the primary People partner for leaders and managers in your population, providing pragmatic and timely guidance on day-to-day People topics
• Coach managers through performance conversations, team dynamics, employee development, and difficult people situations
• Support managers across key lifecycle moments (onboarding, internal moves, development, performance challenges, exits)
• Build trusted relationships across the organization and maintain strong credibility with stakeholders at different levels
• Manage employee relations topics in partnership with relevant local experts. Ensure People decisions are compliant and well documented
• Escalate complex or high-risk issues appropriately and help mitigate risk for the business

Performance and talent management

• Drive the rollout and execution of core People processes & campaigns (performance reviews, talent reviews, succession discussions, development planning, annual compensation cycles)
• Ensure leaders are equipped and held accountable to make high-quality, fair, and well-calibrated people decisions
• Identify top talent, retention risks, development needs, and capability gaps, and define actions with leaders
• Partner with Talent Management and Talent Acquisition to strengthen internal mobility, pipeline health, and organizational capability

Cross-functional partnership

• Work in close partnership with other People Business Partners and Centers of Excellence to deliver integrated People support
• Ensure global and regional programs are implemented effectively within your scope and adapted where needed to local or business realities
• Contribute to broader People team priorities, best practices, and continuous improvement efforts

Who You Are:

• Min. 8 years of experience in an HR Business Partner, People Business Partner, or broader HR leadership role in a fast-paced, international environment
• Strong track record of partnering with senior leaders and influencing decisions with credibility and pragmatism, preferably in a fast-paced & international environment
• Able to operate at both strategic and operational level, moving easily from organizational topics to day-to-day manager support while prioritizing effectively, staying organized.
• Solid experience handling employee relations matters and navigating sensitive situations with sound judgment
• Strong understanding of performance management, talent management, change management, and manager effectiveness
• Comfortable using data and business insight to diagnose issues and shape action plans
• Skilled at building trust, challenging constructively, and coaching leaders through complex people topics
• Able to work effectively in a matrix organization and partner across multiple People functions

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

Who We Are:

We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.

What We Offer:

For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.

The US base salary pay range for this position per year is: