Job ID: r20733
What You'll Do:
We are seeking an Operations Strategy Lead to join our Operations and
Strategy Enablement team. In this role, you will own the definition,
standardization, and documentation of how Operations should work across
our Performance Media (PM) commercial models (Professional Services, Self-
Service, or Agency).
This is a high-impact role requiring strategic thinking, cross-functional
influence, and the ability to translate business priorities into operational
excellence. You will work directly with Operations leadership, Sales Strategy,
Product and Commercial stakeholders to design and implement frameworks
that drive accountability, clarity, and measurable performance across the
organization.
Key Responsibilities:
Operating Model Design & Documentation
· Own the end-to-end design of customer journeys and operational
workflows for each assigned commercial model (Professional Services,
Self-Service, or Agency)
· Define and document the complete operating model including team
structures, roles, responsibilities, and interaction workflows
· Establish clear escalation paths and decision-making protocols that scale
across regions and delivery functions
· Ensure all core workflows, process standards, and operational
requirements are comprehensively documented and maintained
Service Level & Performance Frameworks
· Design, implement, and maintain Service Level Agreements (SLAs)
aligned with business strategy and commercial model dynamics
· Lead the implementation of SLA frameworks across all PM delivery
teams
· Support exception processes and manage SLA variance with data-driven
root cause analysis
Performance Intelligence
· Define metrics for efficiency, quality, SLA compliance, and process
adoption
· Use data and reporting to identify gaps, validate assumptions, and
support strategic decision-making
· Track Ops profitability by commercial model (cost-to-serve vs. revenue)
to inform operating model decisions
Cross-Functional Collaboration & Influence
· Act as a trusted strategic partner to Ops leadership
· Influence and align stakeholders across multiple functions without
direct authority
· Facilitate alignment between business strategy, product innovation, and
operational capability
· Communicate complex operational frameworks clearly to both technical
and non-technical audiences
Who You Are:
· Proven experience in consulting, program/project management,
business operations, service delivery or similar roles
· Demonstrated success managing cross-functional initiatives with
ambiguous requirements and distributed stakeholders
· Strategic thinking: Ability to translate business strategy into
operationally sound frameworks and standards
· Analytical rigor: Strong data analysis skills to measure operating model
effectiveness, identify gaps, and drive decisions
· Program management: Expertise in planning, coordinating, and
executing complex, multi-workstream initiatives
· Influence without authority: Proven ability to drive alignment and
decisions across senior stakeholders with different priorities and
perspectives
· Communication: Excellent written and verbal communication skills;
ability to simplify complex concepts and tailor messaging to different
audiences
· Problem-solving: Comfortable navigating ambiguity, complexity, and
multiple competing priorities; self-driven and proactive
· Intellectual curiosity: Deep desire to understand how things work and
why; comfort asking good questions
· Fluent in English
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
