Job ID: r20805
What You'll Do:
The multinational Global Customer Care Team is the first point of contact for Criteo Customers; our goal is to provide excellent customer support to all incoming client requests using email or live chat. We excel at collaboration, communication, and teamwork, as they are key to solving our client’s requests. We have an interest in learning and solving technical issues to help clients run a desired advertising campaign while enabling Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.
Assist the customer care team in managing customer inquiries via email, and chat.
Understand Criteo's policies & tool and then provide accurate and timely information to customers regarding products, services, and policies.
Resolve customer issues and complaints with empathy and professionalism.
Document and track customer interactions – CRM/Salesforce.
Collaborate with other departments to ensure customer needs are met.
Participate in training sessions to improve product knowledge and customer service skills.
Support the team in various administrative tasks as needed.
This role is based at Gurgaon, IN (Hybrid)
EMEA Shift 12:30 PM IST - 09:30 PM IST
Contract Duration: 6 months
Who You Are:
Completed a degree in Business, Communications, or a related field.
Excellent verbal and written communication skills.
Exposure to AI tools and technologies
Strong problem-solving abilities and attention to detail.
Ability to work well in a team environment.
Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus (not a mandatory requirement)
Positive attitude and a willingness to learn.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
