Job ID: r20826
What You'll Do:
The Demand TAM owns the operational relationship with demand-side platforms (DSPs) connected to Criteo SSP, with a focus on driving revenue through effective DSP onboarding, discrepancy resolution, and demand-side troubleshooting.
You will bridge technical expertise and commercial needs, collaborating closely with Programmatic Ops, Supply TAMs, Analytics, Product and R&D. By maintaining stable, well-understood DSP integrations and fast resolution of demand-side incidents, the Demand Operations Manager plays a critical role in supporting revenue growth, platform performance, and client satisfaction.
Key Responsibilities:
· Lead onboarding of new DSPs and demand sources, from technical scoping to go-live checks (accounts/seats, endpoints, formats, currencies, regions, brand-safety and privacy requirements).
· Coordinate tests and validation runs with DSP partners to confirm correct trading behavior, targeting and throttling logic, and billing before scale-up.
· Maintain per-DSP integration profiles (supported deal types, formats, regions, audiences, throttling, reporting nuances) in internal documentation.
· Operate with a high degree of autonomy, using curiosity and initiative to continuously improve performance and integrations.
· Monitor and investigate delivery, impression, and spend discrepancies between DSPs and Criteo SSP / internal billing systems.
· Use log-level data, slicer tools and SQL to identify root causes (e.g., filters, throttling, invalid traffic, blocked inventory, creative rejections).
· Build and maintain standard analysis frameworks (dashboards, queries, templates) to make discrepancy investigations repeatable and faster.
· Serve as first-line operational escalation for demand-side issues raised by DSP activation, TAMs and Programmatic Ops (e.g., no bids, low bid rates, missing inventory or formats, seat misconfigurations, targeting mismatches).
· Collaborate with R&D and Product to debug integration issues, providing clear, data-backed descriptions, logs and examples.
· Own and maintain internal technical documentation for DSP integrations, known issues, best practices and troubleshooting guides.
· Monitor media trading and DSP related performance metrics to detect anomalies early.
· Work closely with Client Services, Sales, Supply TAMs, Programmatic Ops and Product as a technical expert and operational support for DSP-related questions.
Who You Are:
- Bachelor's degree in Marketing, IT, Business, or related fields.
- 3+ years of experience in programmatic advertising, ad operations, DSP technical account management, or similar technical solutions roles.
- Hands-on experience with major DSPs (e.g., DV360, The Trade Desk, Yahoo, Amazon, Zeta, etc.) and/or SSP-DSP integrations.
- Strong analytical abilities and attention to detail; comfortable working with log-level data and large datasets.
- Advanced problem-solving skills, able to isolate issues quickly and propose pragmatic, data-backed solutions.
- Demonstrated communication and presentation skills, able to explain complex technical topics to both technical and non-technical audiences.
- Strong systems thinking: ability to understand complex integrations end-to-end, identify dependencies, and reason about how changes impact the broader ecosystem
- Ability to manage multiple partners, investigations and onboarding projects in parallel, and to prioritize based on impact and urgency.
- Collaborative mindset and strong interpersonal skills; comfortable working in cross-functional, cross-time-zone teams.
- Comfortable exploring and using AI tools to streamline workflows and enhance productivity.
- Strong verbal and written English.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
