Job ID: r20910
What You'll Do:
Criteo’s Ops Strategy & Enablement team acts as the strategic enabler that turns business priorities and product innovation into scalable, efficient, and client-centric execution for our SCO organization in the Performance Media business.
The team defines how Ops works, measures how it performs, enables how it scales, and ensures it is ready for what is next.
Within the new Product and Ops Enablement team, Ops Enablement focuses on how teams deliver day to day: translating operating model standards into practical ways of working, enabling adoption of processes and tools, supporting continuous improvement, and helping Ops teams scale with consistency.
As Ops Enablement Team Lead, you will lead the day-to-day delivery of the Ops Enablement team. You will work closely with the Product and Ops Enablement Manager and with stakeholders across Ops, Product, R&D, and regional teams and leaders to turn priorities into clear and practical ways of working.
The role combines team leadership, hands-on execution, stakeholder collaboration, and continuous improvement.
What you’ll do
Lead, coach, and coordinate the Ops Enablement team, providing clear priorities, guidance, and support to ensure high-quality and timely delivery.
Create clarity and accountability across the team by setting expectations, distributing work, giving constructive feedback, and supporting individual development.
Own the execution of Ops Enablement initiatives focused on process adoption, continuous improvement, tooling adoption, and ways of working.
Work closely with Product Enablement on initiatives where product changes and operational processes are connected, ensuring that Ops teams understand what is changing and how to apply it in their day-to-day work.
Partner with Ops Strategy, Product, R&D, regional Ops teams, and subject-matter experts to coordinate dependencies, clarify ownership, and support effective delivery.
Gather and structure feedback from Ops teams and the field, identify knowledge or process gaps, and turn insights into concrete improvements.
Track and measure progress, adoption, and impact of enablement initiatives, using data and qualitative feedback to adjust priorities and improve outcomes.
Identify opportunities to simplify, standardize, and improve operational processes, and lead change activities through implementation and adoption.
Build a collaborative, accountable, and continuous-improvement culture within the Ops Enablement team.
Represent Ops Enablement in relevant working groups, flagging risks, dependencies, and decisions when needed.
Provide regular, structured updates to the manager on team achievements, blockers, risks, and challenges, including proposed actions and any support required.
Who You Are:
5+ years of experience in AdTech, digital advertising, programmatic, or a related technology-enabled environment.
Previous experience working in Operations, Ad Operations, Customer Success Operations, Process Excellence, or Enablement, with a strong understanding of how operational teams work and scale.
Demonstrated leadership experience through people management, team leadership, project leadership, mentoring, or coaching. Previous direct people management experience is a plus but not required.
Able to set direction, prioritize work, delegate effectively, remove blockers, and create accountability while remaining close to execution.
Strong project and initiative management skills, with a practical and delivery-oriented approach.
Able to translate complex processes, product changes, or business requirements into simple and actionable guidance.
Comfortable working with data and feedback to identify gaps, monitor adoption, and improve the effectiveness of enablement activities.
Comfortable working in an evolving organization, adapting to changing priorities while maintaining focus on delivery, team support, and continuous improvement.
Strong communicator in English, both written and verbal.
You do not need to be a product expert, but you should be comfortable working with product and operational subject-matter experts and connecting their expertise to the needs of Ops teams. Product related knowledge of Criteo solutions is a plus.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
