Job ID: r21124
What You'll Do:
Mission: Partner with commercial teams and internal IT to boost sales efficiency by delivering projects focused on sales process and tooling improvements. Drive excellence to maximize Sales Tech stack ROI.
About the role:
You are a skilled Process Owner to oversee the implementation of various processes and tools in alignment with Criteo's Tech Stack strategy. You’ll be acting as a trusted partner to our internal clients and technical department, that is able to solve business problems using several methods. By leveraging your good understanding of CRM capabilities (the Salesforce platform) but just as importantly, your top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions.
With the ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence you will drive process (re)design throughout your project(s) and keep up with the north start of our longer-term business goals.
Responsibilities:
- Work closely with different levels of Criteo’s commercial organization to translate business needs and processes to solutions while prioritizing the identified requirements.
- Design and build a client 360 view, capturing key client relationships within the media industry context.
- Work out a target data model that acts as a foundation for the full sales cycle of the entire commercial organization. Translate complex business processes into simple, understandable, and easy to execute workflows.
- Act a process owner by analyzing, reflecting on current CRM process, and propose actionable, out of the box solutions that enhance process adherence and improve functionality for Sales users and maximize their outputs with automation where possible.
- Act as a subject matter expert and design best in class experience for our Sales and Account Management teams in Criteo’s CRM, while relying on industry standards and AI assisted solutions.
- Develop strategies to increase sales effectiveness and efficiency by fostering an organization of continuous process improvement for our sales teams.
- Solve challenges using advanced problem-solving skills, escalating complex issues to leaders as needed.
Who You Are:
- You have a strong business mindset, and a good understanding of how commercial teams operate. You have experience in a sales role, or a central strategic function such as sales / revenue operations or consulting.
- Analytical background gives you the ability to structure and execute complex analyses and synthesize into clear insights.
- Excellent English (speaking and writing) and ability to liaise with and present to senior stakeholders.
- Proven track record of driving complex projects, illustrating great organizational and project management skills; ability to manage or contribute to several work streams and projects at once.
- Having worked with a CRM before is a must, and having Salesforce experience is preferred. Any knowledge on building a brand-new CRM is an advantage.
- Experience working in a fast-paced environment that requires strategic thinking, resourcefulness, results-oriented decision making with commitment to excellence.
- Ability to work independently and with multiple functions and teams (finance, product, internal IT…).
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
We’re Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
🏢 Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
